Shipping & Returns


SHIPPING TIME AND METHODS:

We currently ship orders via UPSFED-EX or USPS. Orders are typically processed within 1 to 2 business days and shipping typically takes 2 to 5 business days. Feel free to contact us using our contact page: if you have any questions or concerns regarding your order or if you would like to check on its status.

 

RETURN POLICY:

We are confident that you will be satisfied with your purchase and that is why we offer a 30 day no questions asked money back guarantee (Excluding the cost of Shipping). Items may be returned no later than 30 days from the date of purchase. To return an item(s) you recently purchased, simply contact us and let us know that you would like to return the item(s) and we will send you the mailing details necessary to return the item(s). Please keep in mind that you will be responsible for the return shipping costs when returning your order. There is a 25% restocking fee for all Cecilio and a 15% restocking fee for all other products that are returned or exchanged. In the event your order is returned in any other condition, we will refund your full purchase (less shipping) and minus an additional 35% restocking fee if any of the following occurs (at our sole discretion): 

1) The merchandise is not returned in its original packaging and condition.

2) The merchandise has broken parts.

3) The merchandise is otherwise considered non-resalable, or must be sold as "used". 

It is also important to note that it is the customer's responsibility to follow the instructions provided for returning any items. If any items are not shipped back to the appropriate address provided in the instructions sent via the return authorization email or if an item(s) are shipped back without previous authorization, we will refuse shipping or send the order back to the customer and the customer will be responsible for any costs associated with the return mailing. Should we need to ship the order back to the customer or the appropriate destination because the customer did not follow the directions given, the customer will also be additionally responsible for a $20 service fee. Should any items require reshipment to the customer, the customer is responsible for promptly paying any reshipment fees, should the fees not be paid within two weeks, it will be assumed that the customer has abandoned the items and releases all rights and claims to the items. We cannot be held liable for shipping errors due to inaccurate shipping information supplied by the customer. Should any order be refused or not accepted/received and return to us, if we are required to intercept or change the address of an already active shipment there shall be an additional nonrefundable $25 processing fee. We professionally package all of our products to ensure that they reach you in the best condition. You must notify us of any damaged, defective or missing item within 24 hours of receipt, (please save all packaging). You agree to give us no less than 10 business days to remedy the situation after we have first been notified of the issue per the instructions/terms found within the terms and conditions before filing a payment dispute or chargeback or taking any other adverse action. We will not replace any damaged/defective or missing items that the buyer did not report to us within 24 hours of receipt. If your package has visible damage please fully inspect the contents before accepting it. By placing an order on this site you are agreeing to be bound by these terms and the terms and conditions listed here. These terms are subject to change without notice. 



 

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